Terms & Conditions

Below are a few of the finer details regarding our terms and conditions.

General Terms and Conditions – Peppy Parcels

Deliveries booked on www.peppyparcels.com before 9pm will be collected from your business or home on the following working day. For UK collections, it will take 48 hours to process your collection. This includes bookings made over the weekend. A booking made on Sunday before 2pm will be collected on Monday.

Bookings placed over the weekend will be processed on the  Monday and collected at your door on Tuesday (excluding bank holidays).

If within Ireland, your parcel will be delivered the working day following collection. Parcels to outside of Ireland will also be collected the following working day, but will take longer to arrive.

Please understand that while almost all our ROI deliveries are completed within two working days, occasionally there are circumstances where this is not possible. These circumstances only really occur with more rural deliveries and collections, where the driver may have difficulty getting to a location. If a delivery is especially urgent, contact info@peppyparcels.com to discuss delivery times.

You will be given a tracking number with which you can follow the progress of your item. If you require a more definitive delivery time, email your tracking number to info@peppyparcels.com and we may be able give you a more accurate window.

 

Parcel Size and Weight

XS up to 35cm x 1KG

S  up to 50cm x 1-10KG

M up to 65cm x 10-20KG

L up to  80cm x 20-30KG

XL up to 200cm x 20-30KG in Ireland

EURO and UK parcels Max weight 50KG

How to measure, add the longest side of parcel to the shortest side.

The combined length and girth of a parcel can be up to three metres. This is calculated as 1x longest side plus 2x height plus 2x width.

 

Insurance

Peppyparcels.com automatically insure items to a maximum value of €350. This is the maximum claim that can be made for any single item sent with us.

Please note, as per our restricted items list, if any potentially breakable items are handed over for delivery, Peppyparcels.com or GLS will not be liable for incidents of loss or breakage in transit. Our standard insurance cover of €350 will not apply.

 

Cancellation

Orders cancelled after the next-day deadline can be refunded, but are subject to a cancellation fee of €5.00. This cost is incurred by us at that point and cannot be avoided.