Shipping Guidelines

One very important factor to consider before sending your parcel on it’s journey is how well it is packaged. 

You don’t want to have your parcel arrive at its destination damaged due to poor packaging – consider the journey it will be making and prepare accordingly. Simply alerting the courier to the contents is not sufficient protection, you must consider a few things when packaging it up.

  • Minimise space within the parcel.  Do not leave enough space around the item for it to get thrown around in transit.
  • Use good quality packaging, consider double layer cardboard boxes and ensure a minimum of 5cm of packaging around the item you are packaging.
  • Use bubble wrap or foam nuggets to pad out the package before sending, or even some bunched up newspaper for less fragile items.
  • Remember, if your item is poorly packaged, you will not be covered by insurance in the event of damage to your parcel while in transit.  It is your responsibility to ensure the safety of your items.
  • For added security, be sure to tape up the parcel sufficiently.  Don’t be shy with the parcel tape and also, mark the item ‘FRAGILE’ if you feel necessary.
  • If the item is heavy, be sure to alert the courier to this and also mark accordingly on the parcel in clear marking.
  • Make sure to clearly mark the box with the address and contact details as labels can be displaced in transit.  To avoid any errors, clearly mark all details on the outside of the package.
  • Be mindful of restricted items as these will not be covered, even with added insurance.