FAQ

Have a question about delivery, payments or packaging guidelines? The answer is probably here!

About
  1. Who are Peppyparcels?

    Peppy parcels is an Irish company offering an alternative to the postal service. We are a premium delivery service we collect and deliver parcels door to door anywhere in Europe for a lot less cost than An Post.

  2. What are your opening hours?

    Our office hours are 9am to 5pm Monday to Friday but you can book and track your parcels 24 hours a day at peppyparcels.com

  3. How does it work?

    Any person or small business can book online@ peppyparcels.com for one or multiple parcels to be collected from your home or business and delivered to your chosen address in Ireland or abroad. No contract is needed.

Delivery
  1. If I make a booking over the weekend, when will it be processed?

    Bookings placed over the weekend will be processed on the Monday and collected at your door on Tuesday (excluding bank holidays).

  2. When will my parcel/parcels be Collected?

    When you book with peppyparcels.ie before 9pm we will collect the following working day from your home or business but many bookings made a short time after 9pm will still make the following day cut so please have your parcels ready. For UK collections, it will take 48 hours to process your collection.

  3. When will my parcel/parcels be delivered?

    Your parcel will be delivered the following working day for national deliveries 1-3 days for U.K. Deliveries and 1-5 days for the rest of Europe. Our national service is a two day service but most will be delivered next day, you can track your parcel on peppyparcels.com and if your parcel has been delivered this will show the time it was delivered and who signed for it or if preferred you can email your parcel number to support@peppyparcels.com

  4. What happens if there is nobody home to accept my delivery?

    Our drivers will try your neighbours to see will they sign for your parcel if your neighbour is not home then we will deliver your parcel to your local parcel shop/depot for collection, our driver will post a missed delivery card through your letterbox with instructions of which parcel shop/depot your parcel is at, parcels are held for 9 days and if not collected you will be contacted for instructions for delivery

  5. What do peppy parcels deliver?

    Peppy parcels will deliver parcels up to 30KG in Ireland up to 50KG to the UK and up to 40KG in Europe however we do have Some size and contents restrictions so please check our terms and conditions.

Payment
  1. Is my parcel insured?

    Yes all parcels sent with peppyparcels.com are insured for up to €350.

  2. Do I need an account with Peppy Parcels?

    Yes but it is a very simple process all you need is an email address and a password then all other bookings made will be much easier as we will save some of your regular delivery addresses so you don't need to enter them every time.

Packing
  1. Do I need a printer?

    No our drivers will bring pre printed labels for your parcel/parcels with a delivery address and a receipt for your records on this receipt will be your parcel number which can be used to track your parcel.

  2. Do I need to measure my parcels?

    No, all Peppy Parcels requires is some common sense as some items might be light in weight but to big for our vans for example a 30KG box of feathers would probably fill half a van, you will see some examples on our make a booking page and in the terms and conditions.